*** We offer free returns & exchanges. See details below. Excludes Final Sale items. ***
International Shipping Policy
COVID-19 delay: Please note that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During this time international shipping may take up to 3-8 weeks.
International shipping is free for orders above $200 and a $25 flat fee for all other orders. We ship to Canada, Mexico, South America, UK, and all of the EU.
Duties and Taxes
Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. Farah Array cannot determine the exact amount of these fees in advance. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.
We are just a two-man team, so bear with us as we process orders! Standard domestic shipping takes an estimated 3-7 business days. We also offer express 2-day shipping at checkout for domestic orders. International shipping takes an estimated 7-18 business days.
Tracking your order
When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package. If you have any trouble tracking your package, feel free to email us at firstname.lastname@example.org, or message us on Instagram, and we can help you track it.
We are glad to offer free exchanges within the U.S.! Just email us the size you need at email@example.com, or message us on Instagram. We will provide you a prepaid return label to send the wrong size back to us.
Exchange policy details: If you order the wrong size, you may exchange for a different size within 20 days of purchasing the item. The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags.
You may return any items within 20 days of purchasing your item. The item must be placed in the mail to send back to us within this return period. The items must be unworn, unwashed, and undamaged and must have all tags attached. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories and final sale items are final sale and can not be returned.
US Domestic Return Policy: We provide you a pre-paid shipping label to send the piece back to us. Once we receive the item, we will issue a full refund.
International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund (we cannot refund any shipping fees paid by the customer).
Please note that any items received after the return period cannot be accepted for any refunds or store credit